CAREs Consumer Ombudsman and Assistance Program (COAP) assists enrollees through education, assistance, advocacy, and conflict resolution in understanding the managed care system and using their MCO’s internal grievance process. We investigate and resolve complaints that are referred to us through the State’s HealthChoice Enrollee Action Line/Complaint Resolution Unit. Click here to learn more about what to do when you have a complaint or concern.

 

Our staff have expertise in services and resources for special needs populations including perinatal/family planning, substance abuse, the homeless, adults with disabilities or chronic illnesses, and children with special health care needs.  We are available for presentations and technical assistance to consumers, providers, and advocacy groups.

 

 

Click here for more information about HealthChoice and

what to expect from your health plan.

    

How to Reach COAP Staff

Ombudsman

410-649-0507

Fax 410-649-3553
Lynell Torres, RN, BSN CARE Director
Kim Parker, RN, BSN CARE Program Manager
Nancy Francis Community Ombudsman
Tonya Ausby Community Ombudsman
Antonio Jones Community Ombudsman
Januwa Epps Community Ombudsman
Carlotta McNeill Program Associate

Special Populations Resources

Coming Soon
Adult Disability/Chronic Illness
 
Children with Special Health Care Needs
 
Foster/Kinship Care Resources
 
Perinatal/Family Planning Resources

Your comments, questions, and concerns are welcome. 

Click here for our Grievance Policy.

Therese McIntyre

Website Development

 Click here to e-mail or write us at:

 

Baltimore HealthCare Access

201 East Baltimore Suite, Suite 1000

Baltimore, Maryland 21202

Technical Problems/Site Suggestions, send email to: webmaster@bhca.org

2004 Baltimore HealthCare Access (BHCA)  Updated 11/29/07